Speech processing research is at a high right now, with virtual assistants like Alexa, Siri, Google and others always listening and willing to help. But without a keen eye -- or ear -- for who this technology aims to assist, interest could wane, said Maxine Eskenazi, a Carnegie Mellon University researcher in the School of Computer Science who has worked on speech processing and spoken dialogue systems for decades. "We need to stop focusing on the agent and start focusing on the user," Eskenazi said. "It's only a dialogue if there are two individuals participating. If we make systems that are just fun for us to make but do not serve the user and do not help the user, then they'll stop using Alexa or Google."